ITIL: Service Request Management¶
Role: itil
Available for Teams: All
ITIL Service Request Management is a process within the ITIL framework that focuses on managing and fulfilling user requests for standard services.
Examples include resetting a password, requesting software, or ordering new hardware.
How ITIL Service Request Management Works¶
- Request Submission
- Request Categorization and Prioritization
- Request Logging and Tracking
- Request Fulfilment
- Communication and Updates
- Request Closure
Key Takeaway¶
The key takeaway is that ITIL Service Request Management helps ensure that your requests for standard services are properly recorded, tracked, and fulfilled in a timely manner, providing a structured and reliable way to get the support and services you need.
Workflow Diagram¶
Catalogue Items | Submission → Categorize & Prioritize → Logging & Tracking → Authorization → Fulfill Request → Close Request
Helpful?