Navigating Through ServiceNow¶
Role: itil
Team Accessible to: All Users
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks.
The ServiceNow platform is designed for use in security, operations, customer service and HR, among other areas. The ServiceNow product suite also offers software for physical and cloud IT needs and can be used to manage service-level projects and production instances within a department.
In this section, we will be introducing some basics of ServiceNow and how to navigate through ServiceNow tool.
1. Accessing ServiceNow¶
An individual can access ServiceNow Instance (Production and Development) by clicking on one of the below options:
- Development: https://paydev.service-now.com
- Production: https://pay.service-now.com
Single Sign On (SSO) is enabled for PayG and hence you can use your PayG Active Directory Credentials to login.
Based on the type of role you have been provided, you will be presented with an appropriate page of ServiceNow.
2. Sections of ServiceNow¶
Banner Frame¶
The banner spans the top of every page. It contains a logo and global navigation controls.
The controls are restricted based on user role. The admin user sees all of the controls. The Preference control contains a pane for setting developer options. The banner shows which user is logged in.
Navigator¶
The application navigator, or left navigation bar, provides access to all applications and the modules they contain, enabling users to quickly find information and services.
When expanded, the navigator opens when users click on “All” option on header menu. There is an option to Pin it on your screen. If you unpin it, it will go away.
- The Filter Navigator: allows you to easily access information by searching.
When the filter is applied, it filters the list of application modules that contain the search text.
Content Frame¶
The content frame displays content pages when users select modules in the Application Navigator.
The pages in the content frame render data in many ways. The most basic page types are lists and forms.
Favorites¶
This section allows you to save/store your frequently accessed views or links that you would like to access every now and then.
History¶
Recently accessed links and pages of ServiceNow tool will be available here.
Global Search¶
Global search displays a Search Results page containing results that match your search terms, grouped by search source. Results appear when the search is complete.
System Settings for logged in User¶
You can customize your general settings, theme, accessibility, lists, forms, time zone, date format, notifications, and developer tools.
